Tenants

When you have found a property you like, please call, text or email us or alternatively book in to view. We will make arrangements for you to view the property when it’s most convenient for all parties involved.

Before your tenancy begins, you will generally need to pay:

• Bond: The equivalent of four weeks’ rent, lodged with Tenancy Services.
• Rent in advance: Two weeks’ rent, payable before your tenancy begins.
• Pet bond: If a pet is approved for the property, an additional pet bond of up to two weeks’ rent may apply.

This means the total upfront cost will generally be six weeks’ rent, or up to eight weeks’ rent when a pet bond applies.

We conduct entry inspections, exit inspections, and other inspections throughout your tenancy. The frequency of the routine inspections is outlined in your tenancy agreement. You will always receive the required notice under the Residential Tenancies Act 1986 before we enter the home.

If maintenance or repair work is needed, we will need to arrange our contractors to access the property to do the necessary work. All repairs will be scheduled and communicated with you.

It is very important that you phone us immediately if you have any urgent repairs.  For non-urgent repairs and maintenance please email or contact us, it is a requirement under the Residential Tenancies Act 1986 that you notify us of any issues at the property.

No, not without written consent from your landlord or your property manager.

If you signed a periodic tenancy agreement and want to vacant, you must give 21 day’s written notice. Once we receive the notice, we will advise how you can get your bond refunded.

If you signed a fixed term tenancy you will need to contact your property manager to discuss the options of breaking a fixed term tenancy.

We strongly recommend that you take out some personal insurance to protect your belongings at the property. The insurance may also provide you with liability cover should you or a visitor come and accidentally or carelessly cause damage to the property.

Yes — but under the new Government pet rules that came into effect on 1 December 2025, tenants must request written consent from their landlord before bringing a pet into a rental property. If your request is approved, the landlord can set reasonable conditions, such as a pet bond and other agreed-upon terms.

Tenants must not damage, remove, or disconnect a smoke alarm. You are responsible for replacing dead batteries during the tenancy if they are older-style smoke alarms with replaceable batteries. A requirement is to let the landlord know if there are any problems with the smoke alarms as soon as possible.